Refund policy

We want you to be fully satisfied with your purchase. If something isn’t right, you can return or exchange your item under the following terms:

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return or exchange:

• Items must be unused, in the same condition you received them, and in the original packaging.

Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a tracked service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be issued to your original payment method.

• Refund processing times may vary depending on your bank or card issuer.

Exchanges

We do offer exchanges. If you would like to swap an item, please contact us first to arrange this.

Non-Returnable Items

We accept returns on all unused products. We do not accept items that have been used.

How to Start a Return

To initiate a return or exchange, please email support@che-bros.com with the subject line "Return – [Your Order Number]".
We’ll respond with further instructions.